TERMS & CONDITIONS

 

DETAILS

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- The Business; Emphasise Events

- The Client; the person/persons responsible for booking/appointing Emphasise Events to provide goods or services

- The Contract; an agreement made between Emphasise Events and the Client

These Terms and Conditions (T&C’S) apply to both the client and the business to read and agree too. This shall be governed by English Law.

Details for the event will be included on the invoice provided by the business.

 

PAYMENTS

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For bookings under the value of £50, payment is required in full to secure the booking.

For bookings over the value of £300 (large), an initial payment is required of £50 to secure the date. A further payment is due 2 months before your event and the remaining due 2 weeks before.

For events and balloons required in less than 4 weeks, full payment is required in order to secure the booking.

For events that are more than 4 weeks away, and under the value of £300, we require an initial payment of 50% of the invoice and the remaining balance to be paid within a minimum of 2 weeks before the event. If the full balance is not received 2 weeks before the event, the business has the right to cancel the products and services detailed in the invoice with the initial 50% payment being non-refundable.

On receiving your quote, this is valid for a period of 7 days and payment must be made in this time-frame to secure your booking. If the initial payment is not received in this time-frame the quote is no longer valid and the business have the right to amend or cancel this.

Your event is not confirmed until the initial payment has been received.

 

 

CANCELLATIONS & REFUNDS

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Personalised orders and orders under the value of £50 cannot be refunded once paid.

For large event orders once initial payment has been received, the client has 7 days from this to cancel goods and services. Cancelling in this time-frame will result in a full refund to the client.

After 7 days of the initial payment being received, this payment is no longer refundable.

If the event is cancelled within 7 days of the full balance being paid, the client will be refunded 25% of the total balance.

Events cancelled with less than 7 days until the event will not receive a refund.

Where possible we will try to re-arrange your event to a different date.

In the rare case an event has to be cancelled due to extreme weather conditions, we will wherever possible try to move this to a different date. If a different date can’t be arranged, the client will receive a full refund of the total balance paid to date.

 

SET UP & INSTALLATION

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We are dedicated to ensuring that we are on time for all of our bookings but the business is not responsible for delays out of our control such as traffic and extreme weather conditions.

We reserve the right to alter our original agreement where necessary if the original design is unsuitable on the day. For example, if the venue is not suitable for the set up originally planned.

The client will need to confirm with the venue that the business will have suitable access on the day. The business will not be responsible for the set up not being completed if the agreed time-frame is not fulfilled.We will not be held liable for any damage caused to or by the balloons once the set up is complete. Whilst we use the highest quality balloons and take precautions to ensure that they last through the event, once we have left the venue they are out of our control. Please read our balloon care guide to ensure that they last as long as possible once we have left the venue.

 

Outside set up’s may be affected by the weather and we will not be responsible for this.

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HIRE ITEMS & OBLIGATIONS

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Our items are the property of Emphasise Events and remain so throughout your hire. These are hire items ONLY and are not available to keep or take away from the venue.

By accepting these terms and conditions, you agree that you are solely responsible for the hire items until they are collected by us.

The client must ensure that the venue has a suitable power source when hiring any of our LED items. The client must inform us of any restrictions at the venue prior to the setup.

Our hire equipment if not available for use by any other persons / companies before or after the event.

The setup will be arranged in the agreed location and at no point should this be moved by the client or the venue. Any damage caused to the equipment or other persons by moving the items is the client’s responsibility. We will not be liable.

We ask that the client, client’s guests, venue and any other persons do not touch the setups, lean or push against them, place or rest anything on the items, including drinks and do not touch the bulbs of the LED items. Any damage caused to any of our equipment and hire items will be invoiced to the client. It is the responsibility of the client to make other guests aware of these rules.

Collection will take place at a pre-arranged time and date. Items must be available for collection at the address agreed. There may be additional charges if we are not able to gain access to collect at the arranged time.

Upon collection if any of our hire items are missing or damaged, the client will be charged accordingly.

 

SAFETY

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We are not responsible for any injury or damage to people, property or objects arising from the use of any of our hire equipment and products. We shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the use of our hire items.

 

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Helium: Helium is very dangerous and should not be inhaled. Children should not be left unattended with any of our helium products. We are not responsible for any medical issues caused by breathing in helium.